Terms of Service

SlipBook is software for running a marina. It includes an operator app for marina staff (slips, customers, vessels, agreements, billing, payments, reports and an approvals inbox), a boater portal for your tenants, a public booking page for visiting boaters, and AI features that read the documents you upload and help with day-to-day administration.

Your boaters, tenants and visiting guests (“Boaters”) are your customers, not ours. They access the boater portal through sign-in links emailed to the address on their account, and they have no separate agreement with SlipBook for that access. You are responsible for your relationship with them, including your moorage agreements, rates, policies and any notices you are required to give them.

• You must give accurate information when you sign up and keep it up to date.
• You are responsible for everything done under your account, including by staff you invite. Keep passwords confidential and remove access for people who leave.
• Tell us promptly at [email protected] if you believe your account has been accessed without permission.
• The service is for businesses. You must be at least the age of majority where you live to create an account.

Free trial. New accounts start with a 30-day free trial. No credit card is required to start a trial.

Plans. After the trial, continued use of the operator app requires a paid subscription. Our current plans are: Starter ($149/month, for marinas up to 75 slips); Growth ($199/month, for marinas up to 150 slips); Pro ($249/month, for marinas up to 250 slips & yacht clubs). Plan features and limits are described on our pricing page. Prices are shown in the currency displayed at checkout and exclude applicable taxes, which we will add where required.

Billing. Subscriptions are billed monthly in advance through Stripe, our payment processor, and renew automatically each month until cancelled. You authorize us (through Stripe) to charge your payment method for each billing period. We may change prices or plans with at least 30 days' notice; changes take effect at your next billing period.

Cancellation. You can cancel at any time. Cancellation takes effect at the end of the current billing period, and fees already paid are not refunded except where required by law.

If the trial ends without a plan. Access to the operator app is paused until you choose a plan. Your data is not deleted when access is paused; see section 9 for how long we keep it.

Online payments from Boaters are processed by Stripe through Stripe Connect. To accept them, you connect your own Stripe account and agree to Stripe's terms, including the Stripe Connected Account Agreement. Stripe, not SlipBook, decides whether to approve your account.

• Boater payments are charged on your own Stripe account and paid out by Stripe to your bank account. SlipBook does not hold your funds.
• SlipBook charges a platform fee on online payments made through the service, which is deducted by Stripe at the time of the payment. The fee is shown on each payment in your operator app. Stripe's own processing fees are charged separately by Stripe.
• Card and bank account details are entered directly with Stripe. SlipBook does not receive or store full card numbers or bank account numbers.
• You are responsible for refunds, chargebacks and disputes with your Boaters, and for any taxes you are required to collect on the amounts you charge them.

SlipBook uses artificial intelligence (currently Anthropic's Claude models) to read the spreadsheets and documents you upload, extract information such as slips, customers, vessels and agreement terms, check your records, draft messages and answer questions from your staff and Boaters.

• AI output can be wrong. Extracted terms, summaries, answers and drafts may be incomplete or inaccurate. Review them before you rely on them.
• Invoice amounts are calculated by our billing software from the agreement terms you confirm, not by AI. Actions that affect money or contracts — such as issuing invoices, sending reminders or applying rent increases — wait in your approvals inbox for your approval unless you choose to turn on the matching automation in your settings. You are responsible for what you approve or automate.
• SlipBook does not provide legal, financial, tax or insurance advice. Nothing in the service, including AI output, is a substitute for advice from a qualified professional.

“Customer Data” means the information you or your Boaters put into the service, including uploaded documents and the records created from them. As between you and us, you own your Customer Data.

• You give us permission to host, copy, process and display Customer Data only as needed to provide, secure and support the service, and as described in our Privacy Policy.
• We process personal information about your Boaters on your behalf and on your instructions, as your service provider. You are responsible for having the right to collect that information and share it with us, and for giving any notices or obtaining any consents that privacy law requires.
• Customer Data is stored and processed by our service providers, some of which are located in the United States. The current list is in our Privacy Policy.
• You can export your main records (customers, slips, agreements, invoices, payments, reservations and vessels) as CSV files.

You agree not to:

• upload information you do not have the right to share, or content that is unlawful, infringing or malicious;
• use the service to send spam or messages your recipients have not agreed to receive;
• try to access another marina's data, probe or disrupt the service, or get around its security or usage limits;
• copy, resell or reverse engineer the service, or use it to build a competing product.

We may suspend access if we reasonably believe these rules are being broken or the service is at risk, and will tell you when we can.

SlipBook and its software, design and content (other than Customer Data) belong to us and our licensors. We grant you a limited, non-exclusive, non-transferable right to use the service for your business during your subscription. If you send us feedback, we may use it without obligation to you.

You may stop using the service and cancel at any time. We may end these Terms or suspend your account if you materially breach them and do not fix the breach within a reasonable time after notice, or immediately where required by law.

After a trial ends without a plan, or after a subscription ends, we keep your Customer Data for [90] days so you can resume or export it. After that period we may delete it. You can ask us to delete it sooner by emailing [email protected]. Copies in backups are removed on our providers' normal backup cycles, and we may keep limited records where the law requires (for example, billing records).

We work to keep the service available and secure, but it is provided “as is” and “as available.” We do not promise that it will be uninterrupted or error-free. We may change or improve features over time; if we remove a material feature you pay for, we will give you reasonable notice.

To the extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement.

To the extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data. Our total liability arising out of these Terms is limited to the fees you paid us in the 12 months before the event giving rise to the claim.

You will indemnify us against third-party claims arising from your Customer Data, your dealings with your Boaters, or your breach of these Terms.

These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada that apply there. The courts of British Columbia have exclusive jurisdiction over any dispute, and each party agrees to submit to them. We serve marinas in Canada and the United States; this choice of law applies to all customers to the extent permitted by local law.

• We may update these Terms. If a change is material we will notify you by email or in the app at least 30 days before it takes effect. Continuing to use the service after that means you accept the change.
• You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition or sale of assets.
• If any part of these Terms is unenforceable, the rest remains in effect. Not enforcing a term is not a waiver.
• These Terms and the Privacy Policy are the entire agreement between us about the service.

Questions about these Terms? Email [email protected] or write to [Company legal name], [mailing address].